What Is a Conversational Assistant? A Professional Guide to Definition, Technology, and Use Cases
Klarna’s AI assistant handled 2.3 million conversations in one month—the equivalent of 700 full-time agents—cutting average resolution time from 11 minutes to 2. This article breaks down exactly what makes a conversational assistant different from a basic chatbot, the tech stack behind it, and which use cases actually deliver those kinds of measurable results.
