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What Is a Conversational Assistant? A Professional Guide to Definition, Technology, and Use Cases

July 3, 2026 · 6 min read · Klarna’s AI assistant handled 2.3 million conversations in one month—the equivalent of 700 full-time agents—cutting average resolution time from 11 minutes to 2. This article breaks down exactly what makes a conversational assistant different from a basic chatbot, the tech stack behind it, and which use cases actually deliver those kinds of measurable results.

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What Is a Conversational Assistant? A Professional Guide to Definition, Technology, and Use Cases