Terms of Service

Last updated: September 15, 2026

These Terms are a contract between you and Immortal Reality PA LLC, 6375 Penn Ave Ste B, Pittsburgh, Pennsylvania 15206, USA ("nqzai", "we", "us"). By creating an account or using nqzai you accept them, together with the Privacy Policy and the Refund Policy, which are part of these Terms. If you do not agree, do not use nqzai. If you use nqzai for an organisation, you confirm you may bind it, and "you" means the organisation.

nqzai is a business tool. You use it in the course of a trade, business or profession, not as a consumer. Consumer-protection rules written for household purchases do not apply to the extent the law lets us say so.

1. The service

nqzai is an AI assistant for outbound email, SEO and AI-search visibility. It finds and verifies leads, drafts email, sends it through a provider you connect, runs follow-up sequences, and produces research from third-party data. Much of what it produces is generated by large language models and assembled from third-party sources. We may change, add, limit or remove features at any time. Features described as planned are not promised.

2. Your account

You must be at least 18, give accurate information, and keep your credentials safe. Everything done under your account is yours, including by people you let use it. Tell us at once if you suspect unauthorised use. One person or organisation per account; accounts are not transferable.

3. Acceptable use

You must not, and must not let anyone else:

• break any law, or the rules of any provider nqzai connects to on your behalf;
• send unsolicited, deceptive, harassing, defamatory or unlawful messages, or messages that misstate who sent them;
• use purchased or scraped contact lists where that is prohibited, or contact people you have no lawful basis to contact;
• upload malware, or content that infringes anyone's rights or contains data you have no right to give us;
• probe, overload, reverse-engineer, scrape or copy the service, its models, prompts, workflows or data, or circumvent any cap, rate limit, cost gate or safety control;
• resell, sublicense or share access, or use nqzai to build a competing product or a contact database for resale;
• use outputs to train a machine-learning model;
• impersonate anyone, or use nqzai on someone else's accounts without their authority.

We may screen, hold, rate-limit or refuse any content or send that appears to breach this section, without notice and without liability.

4. Outbound email: who does what

What nqzai does. Every campaign message we send carries an unsubscribe link and one-click unsubscribe headers that point at us; when a recipient uses them we stop future sends to that address across your account, including running sequences. We do not send to addresses that have unsubscribed, bounced or failed verification. We apply sending caps and abuse detection, and we may pause sending on your account if it damages deliverability, breaches this section or draws complaints.

What you are responsible for. You are the sender. You are responsible for: the identity and postal address shown in your messages, and for including them where the law requires; obtaining every recipient's details lawfully and having a lawful basis or consent to contact them where one is required; the content and truthfulness of every message, including drafts nqzai wrote for you; complying with the marketing and privacy laws of every place you send to, including CAN-SPAM, GDPR and the ePrivacy rules, CASL, the DPDP Act and their equivalents; and honouring opt-outs that reach you outside nqzai by removing those contacts. You represent that all of this is true every time you send.

Nothing in this section makes nqzai the sender of your messages or transfers to us any obligation that the law places on you as sender, and nothing in it removes an obligation the law places directly on us.

5. Contact and lead data

• For data you upload or import, you warrant you have the right to give it to us and to have it processed as the service does.
• Leads nqzai finds come from our own corpus and from third-party providers. They are business contact records supplied as is: we do not warrant that any record is accurate, current, or that the person may lawfully be contacted. Deciding whether and how to contact someone is yours.
• Enrichment and verification results are probabilistic and may be wrong.
• We may remove or suppress any record at the request of the person it describes, or where we believe its use would be unlawful, without liability to you.
• Contact data is licensed for your own outreach through nqzai and your own systems. You may not resell it, publish it, or compile it into a product.

6. Connected accounts

When you connect a third-party account (Google, an email provider, Shopify, Notion, WordPress, Slack), you authorise nqzai to access it as described at connection time and in the Privacy Policy, and you confirm you are entitled to grant that access. You may disconnect at any time. We are not responsible for those services, their availability, or changes they make. Some capabilities described publicly are roadmap items; for example, Google Ads account measurement and management are planned, and today's keyword research relies on third-party SEO data providers.

7. Tokens and billing

• Usage is metered in tokens. Balances, prices and what each action costs are shown in the app. Cost figures shown before an action are estimates; the amount actually metered may differ.
• Token packs are prepaid, non-transferable, have no cash value, and can only be used for the service. Promotional and sign-up tokens may be reduced, withdrawn or expired at any time.
• Sending uses your own provider; a platform fee in tokens applies per send.
• Prices may change at any time for future purchases.
• You are responsible for any taxes on your purchases other than taxes on our income.
• Fees are refundable only as set out in the Refund Policy or where the law requires. The Refund Policy also governs chargebacks, disputes and negative balances.

8. AI outputs and third-party data

nqzai's drafts, research, scores, recommendations and lead data are produced by automated systems and third-party sources. They can be wrong, incomplete, out of date, biased or inappropriate for your situation, and similar outputs may be produced for other customers. They are not legal, compliance, financial or professional advice. You must review every output before relying on it or sending it, and you are responsible for every decision and message that uses it. We do not promise any deliverability, ranking, traffic, visibility, reply or revenue outcome. Search, SEO and AI-visibility data are supplied by third parties "as is".

9. Intellectual property

Ours. nqzai, its software, interface, prompts, workflows, model configurations, report designs, documentation, trademarks, our lead corpus, aggregated and de-identified data, and every improvement to any of them belong to Immortal Reality PA LLC and its licensors. You receive a limited, revocable, non-exclusive, non-transferable right to use the service for your business while these Terms are in force. No other right is granted.

Yours. Content you provide — your brief, contacts, templates, instructions and connected-account data ("Customer Content") — remains yours. You grant us a worldwide, royalty-free licence to host, copy, process, transmit, display and adapt Customer Content as needed to provide, secure, support and improve the service, subject to the Privacy Policy. We do not train machine-learning models on Customer Content.

Outputs. To the extent we hold rights in drafts, reports and other outputs generated for you, you may use them for your business. Outputs may include third-party data licensed to us and subject to Section 5.

Feedback. Suggestions you give us may be used without restriction or payment.

10. Confidentiality

We treat Customer Content as confidential and disclose it only as the Privacy Policy describes or the law requires. You will keep confidential any non-public information about nqzai you receive — including pricing offered to you privately, unreleased features, security details and these Terms' negotiated variations, if any.

11. Third-party services

nqzai runs on infrastructure, data and model providers listed in the Privacy Policy. You authorise us to use them and to change them. We are not liable for their acts, omissions, outages, policy changes or termination of service to us, and a feature may change or end when a provider changes.

12. Suspension and termination

You may stop using nqzai at any time; deleting your account is described in the Privacy Policy. We may suspend or terminate your access, in whole or part, immediately and without liability, if we believe you have breached these Terms; on suspected fraud, abuse, spam, or a security threat; if your credentials are compromised; if a provider, mailbox operator or regulator restricts us because of your activity; if your use consumes resources far beyond normal; if your activity is likely to harm nqzai's reputation or deliverability; if the law requires; or if we discontinue the service. On termination for breach, unused tokens are forfeited to the extent the law allows. On discontinuation by us, the Refund Policy applies. After termination we may delete your data as the Privacy Policy describes; export it first.

13. Disclaimer of warranties

The service and everything it produces are provided "as is" and "as available", without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and that it will be uninterrupted, error-free or secure. Section 8 is part of this disclaimer.

14. Limitation of liability

To the maximum extent the law allows: (a) nqzai, its members, officers, employees, contractors and providers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill, data or anticipated savings, or for the cost of substitute services, however caused and under any theory, even if advised of the possibility; and (b) our total liability for all claims arising out of or relating to the service or these Terms, together, is limited to the amount you paid us in the three months before the event giving rise to the claim. This cap applies to every kind of claim and every obligation under these Terms, including any indemnity we might be found to owe. Multiple claims do not enlarge it. Only liability that the law does not allow to be limited — such as for fraud or wilful misconduct — is outside it.

15. Indemnification

You will defend, indemnify and hold harmless Immortal Reality PA LLC and its members, officers, employees, contractors and providers from every claim, demand, investigation, fine, loss, damage, cost and expense (including reasonable legal fees) brought or incurred by a third party or a regulator that arises from: Customer Content; your campaigns, recipients, targeting, sender identity and messages; your acquisition and use of contact or lead data; your breach of any marketing, privacy or electronic-communications law; infringement of anyone's rights by Customer Content or your use of outputs; your misuse of the service; or your breach of these Terms. We will notify you of a claim reasonably promptly (delay relieves you only to the extent it prejudices you). We may control the defence and settlement with counsel of our choice at your expense, or require you to do so with counsel we approve; either way you will cooperate fully. You will not settle any claim that admits fault on our part, imposes any obligation on us or restricts our rights without our written consent. This section survives termination.

16. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including failures or policy changes of cloud, DNS, payment, email, search, data or model providers; actions of mailbox operators or platforms against email or accounts; internet or power failures; cyber-attack; labour disputes; epidemic; government or regulatory action; or changes in law.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the federal laws of the United States, without regard to conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting any proceeding you will email info@immortalai.us describing the dispute and give us 30 days to resolve it.

Arbitration. Any dispute not resolved that way will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, in Pittsburgh, Pennsylvania or by video, in English. The arbitrator's award is final and may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small-claims court, and we may seek injunctive or equitable relief in any court to protect our intellectual property, data or systems.

No class actions, no jury. Disputes are resolved only on an individual basis. You waive any right to a jury trial and to participate in a class, collective or representative action. If this waiver is found unenforceable for a particular claim, that claim proceeds in the state or federal courts sitting in Allegheny County, Pennsylvania, and you consent to their jurisdiction.

Time limit. Any claim against us must be started within one year of the event giving rise to it, or it is barred, to the extent the law allows.

18. Changes to these Terms

We may change these Terms. The date at the top changes when we do; for a material change we also tell you by email or in the app before it takes effect. Using nqzai after a change takes effect is acceptance of it. If you do not accept a change, stop using the service before it takes effect.

19. General

• These Terms, the Privacy Policy and the Refund Policy are the entire agreement between us about nqzai and replace every earlier one. If they conflict, these Terms prevail, except that the Refund Policy governs refunds.
• We may assign these Terms, for example to a successor of the business; you may not assign them without our written consent.
• If any provision is unenforceable it is limited to the minimum extent necessary and the rest stands. Our not enforcing a provision is not a waiver.
• You confirm you are not on any United States or EU sanctions list and will not use nqzai from or for a comprehensively sanctioned territory.
• Sections 5, 7, 9, 10, 13, 14, 15, 17 and 19 survive termination.
• Notices to us go to info@immortalai.us or the postal address above; notices to you go to the email address on your account. The English text of these Terms governs.

Contact

Questions about this policy or your data? Email palash@nqz.ai.